Build Better Meetings

Learn Facilitation Skills on Your Own Time!

maximize your meetings with in-depth instruction from experienced ICL staff

This course contains three comprehensive lessons, each consisting of text and visual instruction, with resources and reflection exercises to support your learning.

You’ll walk away from this course with new skills in planning and leading meetings and new tools to add to your leadership toolbox!

After completing the course, extend your learning by attending live discussion groups with your peers, led by ICL staff.

What's in this digital course:

Video lessons
Text Lessons
Reflection Exercises in every lesson
1 hr, 40 min. Video Runtime
Downloadable templates, resources, and text lesson workbook
Instruction from ICL facilitation experts
Access to Group Discussions
On-demand course access for 120 days

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Overview of Course

Lesson 1: Your Role as a Facilitator

Module 1: Responsibilities and Traits of a Facilitator

Module 2: Balancing Task and Process

Module 3: Addressing Bias

Lesson 2: Planning for the Meeting

Module 1: Purpose – Meeting Goals and Objectives

Module 2: People – Who is Your Group and What Do They Need?

Module 3: Process – Meeting Activities

Module 4: Crafting and Asking Better Questions

Lesson 3: During the Meeting

Module 1: Your Role During the Meeting

Module 2: How Do I Open?

Module 3: How Do I Listen?

Module 4: How Do I Respond?

Module 5: How Do I Handle Challenging Situations?

Module 6: How Do I Close?

Discussion Groups

After completing the course, our virtual Discussion Groups foster collaboration and networking. These one-hour sessions, led by ICL staff and offered three times a year, allow you to dive deeper into key topics, share experiences, and learn from each other’s insights. You will leave each session with answers to your questions and inspiration for your continued work within your networks.

Frequently asked questions

Who should take this course?

We designed this program with the beginner to intermediate facilitator in mind. Maybe you’re just starting out with leading meetings and want to expand your knowledge and increase your facilitation skills. Or perhaps you’re more experienced and want to sharpen your skills and gain more confidence as a leader. This course is for you!

How much does the course cost?

The cost for this program is $375. This grants you on-demand access to the course for 120 days.

Here’s what you get:

Video and text lesson content
Ready-to-use templates
Downloadable workbook
Reflection exercises in each lesson
Access to staff led discussion groups (optional)

I'm having trouble using the website. What should I do?

If you experience any issues navigating or logging into the site after registering, please email info@icl.org, and we will respond within 1-2 business days.

How long will this course take to complete?

We recommend taking at least 3 weeks to complete this course. This paced approach allows you to apply concepts to your real-world meetings and work between lessons, reinforcing your learning and helping you build lasting skills. While you can progress at your own speed, spacing out the content leads to better retention and practical implementation.

What is the refund policy for this course?

We do not offer refunds after purchase of this course. If you have questions about this policy, please reach out to info@icl.org and we will get back to you within 1-2 business days.